Privacy Policy

1. Introduction

This Privacy Policy explains how MEBIO Labs Pvt Ltd ("we", "us", "our") collects, uses and protects the personal information you share with us through this website, including when you submit an enquiry through our contact form.

2. Information We Collect

When you submit an enquiry through our website, we collect the information you provide, which may include your full name, company or organisation, email address, phone number, enquiry type and message.

For security and to prevent abuse of our enquiry form, we also automatically record your IP address, browser (user agent) information, and the date and time of submission.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry and communicate with you about it
• To maintain an internal record of enquiries for follow-up and quality purposes
• To detect and prevent spam, abuse and fraudulent submissions, including through rate limiting and a honeypot field
• To comply with applicable legal obligations

4. How We Store and Protect Your Information

Enquiry details are stored securely in our database and are accessible only to authorised MEBIO Labs personnel. We apply industry-standard safeguards, including encrypted (HTTPS) connections, security headers and cross-site request forgery (CSRF) protection, to help protect your information from unauthorised access, alteration or disclosure.

5. Cookies

This website uses a single, strictly necessary session cookie to protect our enquiry form against cross-site request forgery (CSRF) attacks. We do not use advertising, tracking or analytics cookies, and we do not track you across other websites.

6. Sharing of Your Information

We do not sell, rent or trade your personal information. Enquiry details are used internally within MEBIO Labs and are emailed to our team solely to respond to your enquiry. We do not share your information with any other third party, except where required by law.

7. Data Retention

We retain enquiry records for as long as necessary to respond to your enquiry and for our legitimate business record-keeping purposes, after which they may be securely deleted or anonymised.

8. Your Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information you have shared with us.

9. Children's Privacy

This website and our products are intended for healthcare professionals, distributors and business audiences. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The effective date above indicates when this policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch using the details below.